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Patient Information

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PSA testing and prostate cancer: advice for well men aged 50 and over

Suggestions, Feedback and Complaints

If you feel happy with the service we provide, pleased with your care or wish to acknowledge a member of our team, we would be delighted to hear from you. We are also happy to hear any constructive suggestions about the running of the Practice.

Friends and Family Test feedback requests will be sent to your by text message after your appointment and forms are available in reception to allow patients to comment on the service they have received.  Feedback can also be provided via the NHS Choices website: www.nhs.uk

If you feel you have reason to complain about any aspect of our Practice, please speak to the Practice Manager, Alan Mackay.  Click her to read the Practice Complaints leaflet: procedure for making a complaint.

 The most recent complaints submission to NHS England can be found her:  complaints return 2016/17.

Social Prescribing Patient Leaflet

GP Hub Patient Leaflet

Patient Partner System

Care and Support Planning Information A5 leaflet

Fees and Charges

Online Patient Access

Chaperones

NHS Organ Donor Register 

The NHS Organ Donor Register keeps a record of people's details and donation choices.  If you would like to be an organ donor in the event of your death please register your decision and preferences with the organ donation service.

Patient Access

Patient Access lets you use the on-line services of the practice. These include arranging & checking appointments, repeat medication, medical record and updating your details.

Patient Partner - Information Sheet

Patient Partner serves as an auto-attendant, helping calls to be directed and answered more efficiently by the team at the Surgery. Patient Partner has been successfully installed in hundreds of surgeries and is being used by many thousands of patients daily. Patient Partner will help the surgery ease the problem of congested telephone lines during our busiest periods and will direct calls to those that can help most efficiently.

The Patient Partner system allows patients to book, cancel, check & change routine DOCTORS appointments at any time, night or day using their telephone key pad by calling 01628 620 458.

Low Priorities - WAM CCG

The CCG is committed to getting the best for the local population from the resources it has. No doubt you will know that the NHS has a limited amount of money available. The CCG also has a limited budget and it cannot spend more than it has. Because of this, sometimes decisions have to be made about which treatments are used locally and which are not.

 Warts & Verrucas - Low Priority

Warts are usually harmless, but may be unsightly. Warts on the feet are called verrucas and are sometimes painful. Warts and verrucas usually clear in time without treatment.  The treatment of warts & verrucas is not done routinely on the NHS.

Why do GPs sometimes charge fees?

Fees and Charges 2017/18

The National Health Service provides most health care to most people free of charge, but there are exceptions when GPs are entitled to charge the patient.

Medical examinations for special purposes (eg elderly drivers, pre-employment, insurance medicals, HGV, PSV examinations etc) can be arranged by appointment. These appointments are usually for 30 minutes so you will need to mention this when booking the time. Some services fall outside general medical services and for these a charge may be made. They include private health insurance claim forms, private medical certificates, passports and various other special medical examinations and forms for sport, school, insurance and employment. If you need a form signing please enquire at reception about the charge. A full list of these charges is displayed in both waiting rooms. Please allow up to 21 days for the form to be completed.

Private Certificate of Sickness

An employer may require an employee to provide a doctor's certificate after more than seven days' sickness. These certificates can be supplied by your GP or hospital doctor.  To claim Statutory Sick Pay for illness of 7 days or less, the patient may self-certify using the appropriate form from their employer.

GPs are not obliged to issue NHS medical certificates for periods of sickness of less than seven days' duration.  However, if a patient requires a short-term certificate, the GP is entitled to charge a fee.

Road Traffic Accidents - GP fees

Under the Road Traffic Act 1988, the first doctor providing emergency treatment to the victim of a road traffic accident is entitled to charge a fee.  A fee may be levied in respect of each person treated (Section 158(2) of the Road Traffic Act 1988).

NHS funding does not cover the emergency treatment of road traffic accident (RTA) victims and GPs can charge a fee of £21.30 for each patient consulted.  This fee is payable regardless of whether or not the patient is registered with the practice.

Procedure for Making a Complaint

Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned, and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in wiring as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily.

Self-Help Booklets:

Finding Work Self-Help Booklet

Looking for a New Career Self-Help Booklet

Preparing for an Interview Self-Help Booklet

Redundancy - A Self-Help guide

Return to work - Self-Help booklet

Research:

The surgery works with the National Institute for Health Research and we may contact patients form time-to-time inviting them to take part in selected research studies.  Dr Clare Nieland is our research lead GP.

PiNS

PINS_Oxford_Patient Information Sheet



 
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