eConsult is now available and will allow patients to ask for advice about their health conditions, symptoms or request sick notes, GP letters and fit notes online. eConsult is available around the clock, day or night, and on the weekend. You can go to our practice website, click on the ‘Contact our doctors online’ button and tell us what you want advice or help for. Then you fill out a quick online form and the practice will get back to you by the end of the next working day with the next steps. This means you won’t need to come into the surgery unless you need a face to face appointment. You may receive a call, email or text from the surgery with next steps, or to let you know your prescription is ready to collect.
All surgeries are by appointment only. Appointments can be made either by calling in person or phoning 01628 620 458, 24 hours a day. In addition patients can register for Patient Access or the myGP App on your Smartphone that allows online access to appointments & prescriptions 24/7 (Patient Access only).
You are free to see whichever clinician you prefer but please remember that you may have to wait to see a clinician of your choice.
Each patient is allocated an appointment of 10 minutes. However, some patients may need longer than 10 minutes for their consultation and you can request a double appointment. It may not be possible to answer all your queries in a 10 minute routine appointment and your doctor may ask you to make another appointment.
See also: GP Hub Appointments - evenings and weekends.
Making an Appointment
All our appointments are on the computer. When making an appointment you will be asked for your date of birth and asked to confirm part of your home address or contact details.
The surgery operates the Patient Partner automated appointment system that allows patients to check, book and cancel routine doctors appointments 24 hours a day using their telephone keypad. Please click on the link below for further details:
Patients are free to speak to a receptionist to help make an appointment by pressing option '0' at any time during normal surgery hours.
Mornings between 8.00 - 10.00am is our very busy time and you may have to wait to be put through to make an appointment. If all appointments are taken for the day, the first available routine appointment will be offered. However, if in your opinion the problem is too urgent to wait until the appointment offered, we will arrange to see you as an emergency. This will be a five-minute appointment for one problem only with the duty doctor.
On-the-Day Emergency Appointments:
If your condition is too urgent to wait for a routine appointment, the Receptionist will look to find you an emergency appointment that day. You will be asked for the nature of the emergency and be expected to be able to attend the next available appointment. In some circumstances you may be signposted elsewhere, for example; a pharmacist or urgent care center. Our Advanced Nurse Practitioners see the majority of our On-the-Day Emergency demand and are supported by our doctors throughout the day.
Emergency appointments are for one problem only and you may have to wait beyond your booked appointment time as the doctor may be attending to other urgent problems. We would like to remind patients that if you have more than one problem to be dealt with, you may be asked to return for a separate appointment.
Doctor appointments types are:
- 48-hour release appointment, released 2 days in advance at 6.30pm.
- 2-week release appointment, released 14 days in advance at 6.30pm.
- Open appointments, released up to 4 weeks ahead.
Please remember the following points:
- Please arrive on time for your appointment.
- If you come by car and you need a car park ticket, please allow extra time to collect a free one hour parking ticket from the surgery.
- Please let us know if you are unable to keep an appointment.
- Please try not to save too many problems for one appointment slot. If you require a longer appointment please ask for a double appointment time.
- We cannot accept responsibility for unattended babies or children on the premises.
- Please ensure that young children do not cause any disturbance to other patients; remember that often patients waiting to be seen are feeling unwell.
- Please do not squeeze another patient into your allotted time slot.
General Practice Hub Windsor, Ascot and Maidenhead
These additional extended access appointments are in addition to the early morning extended hours already offered by the practice.
People living in Windsor, Ascot and Maidenhead, can access additional appointments outside of normal practice hours, including some at weekends. People must be registered with a GP surgery locally in order to access such services. These appointments are available through their own GP practices and the service is bookable in advance only.
The appointments are for routine general practice issues and not for emergency care. Patients will be given the location of their appointment at the time of making a booking.
The following extended GP opening hours are available to those living within Windsor, Ascot and Maidenhead:
There are a range of different clinical types of appointments available including GPs, nurse, healthcare assistant and phlebotomy clinics. Patients can also book directly for phlebotomy
* and dressings excluding leg ulcers, using tel. number : 03000 240009
(Patients will be asked their NHS number as a quick reference as this makes the booking process more fluid. Patients who do not know their NHS number can still access this direct booking service)
*Phlebotomy available to patients 16+ only