20/07/2024 - Further update regarding our Clinical Systems - following the global IT issues that affected our systems on Friday, things are slowly getting back to normal. We hope full access will resume before Monday morning, however, we do expect to be busier than usual and we have a huge amount of work to catch-up with. Please only contact us if you really need to on Monday to help us get back on top of things.
Pre-booked appointments will continue to be seen, as they were on Friday.
Thank you for your support.
Dear Patients,
We regret to inform you that our clinical system, EMIS, is currently experiencing technical difficulties due to a global IT outage. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care. We have limited access to your information so please bear with us.
What This Means for You:
· Appointments: We will do our best to proceed with your scheduled appointments, but there may be delays. We appreciate your patience as we work through this issue.
· Prescriptions: If you need a prescription, please bear with us. There may be a delay in processing new prescriptions and refills.
· Test Results: Access to test results is temporarily unavailable. We will update you as soon as the system is restored.
What We're Doing: The National team is working diligently to resolve this issue as quickly as possible. We are in close contact with EMIS support to expedite the repair process.
What to do:
· Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/ or visit your nearest urgent care centre or contact emergency services. · Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
Our Telephone is still available for advice, please contact our reception team directly at 01628 620458. Alternatively, you can submit an eConsult at https://thecedarsurgery.webgp.com/, and we will respond as soon as we can.
Updates: We will keep you informed with regular updates on our website and via email. Please check back frequently for the latest information on the system status.
We apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to restore our services to full functionality.
Thank you for your cooperation.
The Cedars Surgery